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Software Privacy Policy

This Software Privacy Policy explains how Erio LLC (“Erio,” “we,” “our,” or “us”) collects, uses, and protects data stored and processed through our software platform (the “Platform”). By creating an account, signing in, or using the Platform, you agree to the practices described in this policy. This policy also applies to our mobile application available on the Apple App Store and Google Play.

Data Ownership

You and your business retain ownership of all customer data you upload, store, or manage within the Platform (“Customer Data”).

Erio does not claim rights to your Customer Data.

How We Use Customer Data

We process and store Customer Data solely to:

We will never sell or share Customer Data with third parties for marketing purposes. Text messaging opt-in data and consent will not be shared with any third parties for marketing or promotional purposes and may be shared only with SMS providers and aggregators solely to deliver messages.

User Accounts and Personal Information

In addition to Customer Data, we may collect limited personal information from you (such as name, email, phone number, and billing details) to create and manage your account.

Security

We implement commercially reasonable safeguards to protect Customer Data, including encryption, access controls, and monitoring.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute protection.

Data Sharing

Customer Data may be shared with trusted service providers (e.g., hosting providers, payment processors, SMS/email gateways) strictly for operating the Platform.

These providers are contractually required to protect your data.

Data Retention and Deletion

We retain Customer Data as long as your account is active.

If your account is closed or terminated, we will delete or anonymize Customer Data within a commercially reasonable period, subject to legal requirements.

Your Responsibilities

You are responsible for ensuring that you have the right to collect and process Customer Data within the Platform.

You are also responsible for informing your customers about how you use their data.

Changes To This Privacy Policy

We may update this Privacy Policy periodically. Continued use of our software constitutes acceptance of the updated policy.

Contact Us

For questions about this Software Privacy Policy, contact us at:

(786)788-0486

info@erio.ai

[ FAQ ]

Answers to the questions contractors actually ask

Most contractors are live within a week — AI website published and your AI receptionist answering calls. No six-month build, no drawn-out onboarding.

It answers every call and message around the clock, qualifies the lead, handles questions about your services and area, and books the job straight onto your calendar — even at 2 AM or on a Sunday.

No. It's trained on your business — your services, your service area, and the way you talk — so it sounds natural. And a real person on our team is always behind it.

Only if you want to. We'll build a new lead-generating site, or connect our AI tools to the site you already have — whatever books you more jobs.

Yes — that's what AI Solutions is for. Estimating engines, dispatch boards, route optimizers, and other custom tooling built around the parts of your operation that slow you down.

A real team. We build, train, and tune your system — and we pick up the phone when you need us. You're never left troubleshooting a bot on your own.

It depends on which engines you stack — websites, AI employees, solutions, or all three. Book a quick demo and we'll scope a setup that fits your shop.

Still have questions? Ask an expert

Let’s talk.

Or better — call our demo line and let Erio do the talking. Websites, AI employees, and custom solutions, all built around the way your shop actually runs.

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